Refund & Cancellation Policy
Order Cancellation
Customers should contact Triple F Cafe as soon as possible if they need to cancel an order. Cancellation may be accepted before food preparation begins. Once preparation or dispatch has started, cancellation may not be possible.
Eligible Refunds
For eligible prepaid orders that are cancelled before preparation, or where Triple F Cafe is unable to fulfill the order, an approved refund will be initiated to the original payment method/payment gateway used for the transaction.
Order Problems
If an order is missing, incorrect, damaged or has a significant quality issue, contact us promptly with the order number and details. We will review the issue and, where appropriate, provide a replacement, adjustment or refund.
Refund Processing Time
Once a refund is approved, Triple F Cafe will initiate it through the relevant payment gateway. We aim to initiate approved refunds within 2 business days. The time taken for the amount to appear in the customer's account depends on the payment gateway, bank or card issuer and may take additional business days.
Refund Method
Online-payment refunds are processed through the applicable payment gateway to the original payment method where supported. We do not intentionally provide cash refunds for online transactions except where required by applicable law.
Contact for Cancellation or Refund
Call/WhatsApp +91 99343 29919 or +91 79924 21213, or email support.triplef@gmail.com.