Privacy Policy
Information We Collect
When you place an order, we may collect your name, mobile number, delivery address, selected items, order amount and payment/order status. We collect this information to process and fulfill orders and provide customer support.
How We Use Information
- Process and deliver customer orders.
- Communicate about order status, delivery and support requests.
- Maintain business, payment and transaction records.
- Handle cancellations, refunds and customer complaints.
Payments
When online payment is selected, payment information is handled by the payment gateway chosen at checkout. Triple F Cafe does not need to collect or store the customer's card PIN, UPI PIN or banking password on this website.
Cookies and Local Storage
The website may use browser storage or cookies for essential functions such as maintaining the shopping cart and improving the ordering experience.
Data Protection & Retention
We take reasonable measures to protect customer information and retain order records for legitimate business, accounting, dispute-resolution and legal purposes. We do not intentionally sell customer personal information.
Contact
Privacy questions can be sent to support.triplef@gmail.com.
Sharing with Service Providers
To complete an order, some information may need to be processed by service providers involved in website hosting, online payment processing, delivery coordination or order communication. The information shared should be relevant to the task being performed, such as an order reference, contact details, payment status or delivery address. Payment gateways process transactions under their own applicable terms and privacy notices.
Triple F Cafe does not ask customers to send their UPI PIN, card PIN, banking password or OTP to the cafe. Customers should keep these credentials private and use the payment gateway's own secure payment screen for online transactions.
Your Requests and Record Retention
For questions about personal information or to request correction of contact details, email support.triplef@gmail.com. Include the relevant order reference where helpful, but do not include passwords or full payment credentials. We may ask for enough information to verify a request before discussing an order record.
Some order and transaction records may need to be retained for fulfilment, accounting, customer support, dispute handling or legal requirements. The time needed to retain a record can depend on the type of transaction and the applicable requirements. This policy describes the website's general handling of order information and may be updated when the service or its processes change.