Frequently Asked Questions

How do I place an order?

Choose dishes from the menu, select a portion when required, add them to the cart, verify your delivery location and complete checkout.

Where do you deliver?

We currently deliver within approximately 1 km of the cafe. Your location is checked during checkout.

Which payment methods are available?

The checkout page displays the payment methods currently enabled by Triple F Cafe, which may include COD and online payment gateways.

When is an online order considered paid?

Only after the selected payment gateway confirms the transaction successfully.

Can I cancel an order?

Contact us as soon as possible. Cancellation may be accepted before food preparation begins. See the Refund & Cancellation Policy for details.

How do I request a refund?

Contact support with your order number. Approved prepaid refunds are initiated through the relevant payment gateway.

How can I contact Triple F Cafe?

Call/WhatsApp +91 99343 29919 or +91 79924 21213, or email support.triplef@gmail.com.

Where is the cafe?

Panchwati Nagar, Bazar Samiti, Patna, Bihar. Open Google Maps

What if my location cannot be verified?

Check that location permission is enabled for your browser and retry the location step from checkout. Enter the requested house, building, floor and landmark details accurately. If the location check continues to fail, contact the cafe before repeatedly submitting the order.

How are delivery charges shown?

Any applicable delivery charge is shown during checkout before you submit the order. Review the final cart total and delivery details carefully before confirming. The current delivery service is local and is subject to the service radius shown by the website.

What should I do if a payment succeeds but I do not see confirmation?

Check the payment status shown by your bank or payment gateway and contact Triple F Cafe with the transaction reference and approximate payment time. Do not share your UPI PIN, card PIN, password or OTP. If the status is unclear, ask support to review the payment before placing another order for the same purchase.

Can menu items or prices change?

Yes. Menu availability, portion options and prices can change with stock and daily operations. The available item options and prices displayed on the website and the final amount shown at checkout should be reviewed before an order is submitted.